Privacy Policy - London Carpet Cleaning

At London Carpet Cleaning, we are committed to safeguarding your privacy and ensuring that your personal information is protected. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our services.

1. Introduction

We understand the importance of privacy and strive to maintain the confidentiality and security of our clients' personal information. This policy explains our practices regarding the collection, use, and disclosure of your information.

2. Information We Collect

We may collect and process the following types of information:

Personal Identification Information: Name, address, email address, phone number.
Payment Information: Credit card details, billing address.
Service Usage Information: Details of the services you request and receive.
Technical Data: IP address, browser type, and operating system.

3. How We Use Your Information

Your information is used to provide and improve our services. Specifically, we use your data to:

Process your service requests and payments.
Communicate with you regarding your bookings and inquiries.
Enhance our website and services through data analysis.
Comply with legal obligations.

4. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

Service Providers: Trusted third parties who assist us in operating our website and conducting our business.
Legal Requirements: When required by law or to protect our rights.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. These include:

Use of secure servers and encryption technologies.
Regular security assessments and audits.
Access controls to limit data access to authorized personnel only.

6. Your Rights

You have certain rights regarding your personal data, including:

Access: You can request a copy of the personal information we hold about you.
Correction: You can request corrections to any inaccurate or incomplete data.
Deletion: You have the right to request the deletion of your personal information.
Objection: You can object to the processing of your data under certain circumstances.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us:

Understand how you navigate our site.
Customize your experience based on your preferences.
Improve our services and offerings.

You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal data from a minor, we will take steps to delete it as soon as possible.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically. Continued use of our services after changes have been made constitutes acceptance of those changes.

11. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

12. International Data Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. We ensure that appropriate safeguards are in place to protect your data during such transfers.

13. Privacy Impact Assessments

We conduct regular privacy impact assessments to identify and mitigate potential risks to your personal information. These assessments help us enhance our data protection practices continuously.

14. Data Protection Officer

We have appointed a Data Protection Officer (DPO) to oversee our data protection strategies and ensure compliance with relevant laws and regulations. The DPO is responsible for managing data protection queries and concerns.

15. Your Consent

By using our services, you consent to the collection and use of your personal information as described in this Privacy Policy. If you do not agree with our practices, please do not use our services.

16. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the UK courts.

17. Feedback

We welcome your feedback on our Privacy Policy. If you have any suggestions or concerns, please feel free to reach out to us through the appropriate channels.

Effective Date

This Privacy Policy is effective as of April 27, 2024.