Terms and Conditions - London Carpet Cleaning
Introduction
Welcome to London Carpet Cleaning. These Terms and Conditions govern your use of our services. By booking a service with us, you agree to comply with and be bound by the following terms. Please read them carefully.
Services Provided
We offer a range of professional carpet cleaning services tailored to meet your needs. Our services include:
- Steam Cleaning: Deep cleaning using hot water extraction.
- Dry Cleaning: Low-moisture cleaning suitable for delicate fabrics.
- Stain Removal: Specialized treatments for stubborn stains.
- Carpet Protection: Application of protective coatings to extend carpet life.
Booking and Appointments
To schedule a carpet cleaning service, please use our online booking system or contact our customer service. We require at least 24 hours' notice for all appointments. In cases of emergencies or urgent requests, we will do our best to accommodate your needs.
Pricing and Payment
Our pricing is based on the size of the area to be cleaned, the type of service selected, and the condition of the carpets. All prices are listed in British Pounds (£) and are subject to change without notice. Payment is due upon completion of the service and can be made via credit card, debit card, or cash.
Cancellation Policy
If you need to cancel or reschedule an appointment, please notify us at least 24 hours in advance. Cancellations made with less than 24 hours' notice may incur a cancellation fee.
Customer Responsibilities
To ensure optimal service, customers are responsible for the following:
- Removing any fragile or valuable items from the cleaning area.
- Ensuring easy access to the cleaning site.
- Disclosing any known carpet issues or special instructions prior to service.
Failure to comply with these responsibilities may affect the quality of the service and may result in additional charges.
Limitation of Liability
While we strive to provide the highest quality carpet cleaning services, London Carpet Cleaning shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our services. In the unlikely event of damage, we will work with the customer to resolve the issue promptly.
Privacy Policy
Your privacy is important to us. We collect and use your personal information solely for the purpose of providing our services. We do not share your information with third parties except as necessary to complete your service request. For more details, please refer to our comprehensive Privacy Policy.
Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Amendments to Terms
London Carpet Cleaning reserves the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. It is the customer's responsibility to review the terms regularly for updates.
By continuing to use our services after any amendments, you agree to be bound by the updated Terms and Conditions.
